terms & conditions

 

 

Terms & applicability
The terms & conditions are applicable to all agreements and orders of POM Amsterdam BV, except when POM Amsterdam BV has agreed to other conditions in writing. • Adjusted agreements are not applicable for future transactions.

• By placing an order and accepting the offer you are automatically in agreement with these terms and conditions. Prices & costs Shipping is free in The Netherlands, Belgium and Germany• Shipping abroad costs €7,95 within EU and €14,95 outside EU. • If you order more than one product, shipping costs will remain the same.

• As long as the agreement has not been set yet, POM Amsterdam BV is free to change the prices and further conditions. POM Amsterdam BV aims to ship all orders that are in stock within 1-2 days. Orders that are not in stock will be sent within 3-4 weeks after the payment is complete to the address given to us by you. Your order will in fact, never take longer than 3-4 weeks.

• If a product has a longer delivery time or is (temporarily) not deliverable you will be informed shortly after you have placed the order.

• POM Amsterdam BV is not responsible for delays caused by shipping companies such as Post NL, DHL or UPS.

• POM Amsterdam BV is also not liable for whatever damage that might occur as a consequence to not delivering in time.

• POM Amsterdam BV takes great care in of the shipping and receiving of ordered products. Nevertheless it can happen that an order is not shipped or is incomplete. If the order is incomplete, you need to report this within 7 days after you have received the product. The shipment shall eventually be completed or sent again by POM Amsterdam BV. Payment methods: The agreement for buying and selling is realized at the moment that you accept and comply with the general terms & conditions of POM Amsterdam BV. As long as the agreement is not confirmed by mail the customer has the right to cancel the agreement.

• The due payment can be made by Visa, MasterCard, Paypal, IDEAL, Sofortbanking, Mr. Cash or Giropay. When paying with creditcard, POM Amsterdam has the right to control if the card is valid, if there is enough payment limit to pay the product and if the address information is correct.

• Payments are handled by Buckaroo, an online payment provider. Returns, Exchanges and Refunds: POM Amsterdam BV advises to check the delivered products immediately after receiving them. In case the ordered products do not satisfy your expectations, do not hesitate to contact us by mail in order to inform us about it. POM Amsterdam BV will try to solve the problem or complaint together with you.

• In case that POM Amsterdam BV has not received a written complaint within 7 days after the receipt reception of the product, POM Amsterdam BV assumes that the products has been delivered correctly and in good state. You have the right to return the products delivered by POM Amsterdam BV within 30 days. Within the approval period of 30 days you are obliged to take great care of the product and the packaging. You are only allowed to unpack and use the product as far as necessary to test whether it satisfies you and you would like to keep it.

• You may return the products in the original packaging, after registering your return at our return portal: https://www.pom-amsterdam.nl/12return. You need to send the product(s) and the return form (which is sent together with your order) to the address which is noted on the return form

• When the products are returned, unused, correctly in time and undamaged, POM Amsterdam BV will refund the paid price within 30 days. If returned products are paid with a gift voucher, a new gift voucher will be created (POM Amsterdam BV will not refund the paid price).  

• Liability: POM Amsterdam BV is not liable for any damage caused by the personnel or the products of POM Amsterdam BV, directly or indirectly. POM Amsterdam BV is also not liable for any damage caused by third parties.

• POM Amsterdam BV accepts no liablity for eventual damages that is caused by using POM Amsterdam products.

• The liability of POM Amsterdam is always restricted to the purchase amount of the product in question.

• POM Amsterdam BV is not liable for misunderstandings, delay and incorrect delivery of orders and messages, due to the use of the internet or other means of communication with POM Amsterdam BV, or between POM Amsterdam BV and third parties, unless due to intentionally acts or negligence. Force majeure In a situation of force majeure all obligations of POM Amsterdam BV will be canceled. In case that the period of force majeure takes longer than two months, it is yours and POM Amsterdam BV.’s right to cancel the agreement, without a compensation for damage. We speak of force majeure in case of strike, disturbances, import/export prohibition, or natural disasters regardless if these occur at POM Amsterdam BV or its suppliers. Privacy: POM Amsterdam BV respects the privacy of all users of the website and takes care, that the personal information that you provide us with, with be treated confidentially. Your personal information will be used only for handling your order.

• Next to handling your order we will use you information, only after your approval, for marketing means and the relationship with you as our customer.

• The information will never be shared with third parties unless these have to be involved in handling your order. Valid law:

• For this agreement and our general terms & conditions the Dutch law applies.

 

Company information: Head Office and mailing address:
POM Amsterdam BV
Oudeschans 26 
1011 LB Amsterdam
E  info@POM-Amsterdam.nl
KvK (chamber of commerce): 54119472

VAT number: NL853210676B01