Terms & conditions

Terms & applicability 

The terms & conditions are applicable to all agreements and orders of POM Amsterdam BV, except when POM Amsterdam BV has agreed to other conditions in writing. • Adjusted agreements are not applicable for future transactions.

• By placing an order and accepting the offer you are automatically in agreement with these terms and conditions.

Prices & costs

• Shipping costs are €4,95 within Europe and €14,95 outside Europe. Shipping is free to countries within Continental Europe for orders bigger then EUR 50. • If you order more than one product, shipping costs will remain the same.

• As long as the agreement has not been set yet, POM Amsterdam BV is free to change the prices and further conditions. POM Amsterdam BV aims to ship all orders that are in stock within 1-2 days. Orders that are not in stock will be sent within 3-4 weeks after the payment is complete to the address given to us by you. Your order will in fact, never take longer than 3-4 weeks.

• If a product has a longer delivery time or is (temporarily) not deliverable you will be informed shortly after you have placed the order.

• POM Amsterdam BV is not responsible for delays caused by shipping companies such as Post NL, DHL or UPS.

• POM Amsterdam BV is also not liable for whatever damage that might occur as a consequence to not delivering in time.

• POM Amsterdam BV takes great care in of the shipping and receiving of ordered products. Nevertheless it can happen that an order is not shipped or is incomplete. If the order is incomplete, you need to report this within 7 days after you have received the product. The shipment shall eventually be completed or sent again by POM Amsterdam BV. Payment methods: The agreement for buying and selling is realized at the moment that you accept and comply with the general terms & conditions of POM Amsterdam BV. As long as the agreement is not confirmed by mail the customer has the right to cancel the agreement.

• The due payment can be made by Visa, MasterCard, Paypal, IDEAL, Sofortbanking, Mr. Cash or Giropay. When paying with creditcard, POM Amsterdam has the right to control if the card is valid, if there is enough payment limit to pay the product and if the address information is correct.

• Payment via invoice and financing
In cooperation with Klarna Bank AB (publ), Sveavägen 46, S-111 34 Stockholm, we offer you invoice and payment in instalments as payment options. Please be aware that Invoice and Part Payment are only available for consumers and that the payment is to be made to Klarna. The use of these payment methods further requires a positive credit assessment.
The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. The complete terms and conditions for deliveries to Germany you can find here and the complete terms and conditions for deliveries to Austria you can find here. The online shop charges a fee of €0,99 for invoice purchases.

• Payments are handled by Buckaroo, an online payment provider. Returns, Exchanges and Refunds: POM Amsterdam BV advises to check the delivered products immediately after receiving them. In case the ordered products do not satisfy your expectations, do not hesitate to contact us by mail in order to inform us about it. POM Amsterdam BV will try to solve the problem or complaint together with you.

• In case that POM Amsterdam BV has not received a written complaint within 7 days after the receipt reception of the product, POM Amsterdam BV assumes that the products has been delivered correctly and in good state. You have the right to return the products delivered by POM Amsterdam BV within 14 days. Within the approval period of 14 days you are obliged to take great care of the product and the packaging. You are only allowed to unpack and use the product as far as necessary to test whether it satisfies you and you would like to keep it.

• You may return the products in the original packaging. You need to send the product(s) and the return form (which is sent together with your order) to the address which is noted on the return form. Returning your order is at your own expense.

• When the unused and undamaged products are returned correctly and in time, POM Amsterdam BV will refund the purchase price (including shipping cost) within 14 days. If returned products are paid with a gift voucher, a new gift voucher will be provided.  

• Liability: POM Amsterdam BV is not liable for any damage caused by the personnel or the products of POM Amsterdam BV, directly or indirectly. POM Amsterdam BV is also not liable for any damage caused by third parties.

• POM Amsterdam BV accepts no liablity for eventual damages that is caused by using POM Amsterdam products.

• The liability of POM Amsterdam is always restricted to the purchase amount of the product in question.

• POM Amsterdam BV is not liable for misunderstandings, delay and incorrect delivery of orders and messages, due to the use of the internet or other means of communication with POM Amsterdam BV, or between POM Amsterdam BV and third parties, unless due to intentionally acts or negligence. Force majeure In a situation of force majeure all obligations of POM Amsterdam BV will be canceled. In case that the period of force majeure takes longer than two months, it is yours and POM Amsterdam BV.’s right to cancel the agreement, without a compensation for damage. We speak of force majeure in case of strike, disturbances, import/export prohibition, or natural disasters regardless if these occur at POM Amsterdam BV or its suppliers. Privacy: POM Amsterdam BV respects the privacy of all users of the website and takes care, that the personal information that you provide us with, with be treated confidentially. Your personal information will be used only for handling your order.

• Next to handling your order we will use you information, only after your approval, for marketing means and the relationship with you as our customer.

• The information will never be shared with third parties unless these have to be involved in handling your order. Valid law:

• For this agreement and our general terms & conditions the Dutch law applies.

Company information: Head Office and mailing address:

POM Amsterdam BV
Sumatrakade 739
1019 PX Amsterdam
E info@pom-amsterdam.nl

VAT number: NL856611694B01