Returns

RETURNS

Not fully satisfied? You can return your items within 14 days to the warehouse for a refund. Please note that the merchandise should not be used and needs to be in the original packaging. 

In all other cases, please follow these steps:

  1. Register your return at our return portal. Your order number starts with "EN" followed by 4 numbers. We cannot proces returns that are not registered at our return portal.
  2. Parcel up the goods you're returning in the box we sent you originally. Please include the Packing Slip as well!
  3. Post the parcel at your local post office with a carrier of your choice to the following address (we are working on pre-paid return labels for some countries!):
POM Amsterdam returns attn Mondial Logistics
Vredeweg 46 (door 24)
1505 HH Zaandam
The Netherlands


Please keep your shipment receipt and tracking number. Unfortunately, POM can't be responsible for lost packages. You will receive a notification once your return has been processed. This will take up to 7 working days after you have sent the parcel to us, so please do not contact us before that time. 

Thank you,

The team of POM Amsterdam

info@pom-amsterdam.com

 

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