Not fully satisfied? You can return your items within 14 days to the warehouse for a refund. Please note that the merchandise should not be used and needs to be in the original packaging.
In all other cases, please follow these steps:
- Register your return at our return portal. Your order number starts with "EN" followed by 4 numbers. We cannot proces returns that are not registered at our return portal.
- Parcel up the goods you're returning in the box we sent you originally. Please include the Packing Slip as well!
- Post the parcel at your local post office with a carrier of your choice to the following address (we are working on pre-paid return labels for some countries!):
Please keep your shipment receipt and tracking number. Unfortunately, POM can't be responsible for lost packages. You will receive a notification once your return has been processed. This will take up to 7 working days after you have sent the parcel to us, so please do not contact us before that time.
The team of POM Amsterdam